About Us
Our medical providers and staff are committed to providing our patients with the highest level of care possible with patient satisfaction as our primary goal. We want to make your visit to our office as pleasant as possible.
Office Hours
Mon., Tues., & Wed. 7:30 a.m. – 4:10 p.m.
Thursday 8:20 a.m. – Noon
Friday 7:30 a.m. – Noon.
Closed each day 12:00 p.m. – 1 p.m. for lunch
Contacting our Office
Our staff is available in the office to answer your calls Monday through Friday. Upon calling our office you will be greeted by an auto-attendant which will give you several options:
You can dial the direct extension or dial
1 - Employee directory
2 - Appointment scheduling
3 - Medical Assistants or if you are calling from a pharmacy
4 - If you are calling from a physicians office or a hospital
5 - Billing and Insurance Department
6 - Advanced Aesthetics, our medical spa, appointments, services, and skin care
products
0 – or stay on the line for an operator
# - To listen to the menu of options
If you call after hours or on holidays, your call will be routed directly to our answering service which will help address your needs.
Treatment of Minors
Patients under the age of 18 years old must be accompanied by a parent or legal guardian. Legal guardians must bring written proof of guardianship.
Canceling Appointments
Patients are seen by appointment. Please extend the courtesy to cancel or reschedule appointments at least 24 hours in advance.
Test Results
We strive to offer the best possible care with the help of the most efficient technology available. Our computerized system allows patients to retrieve their test results conveniently and confidentially. If you had a biopsy or another test performed, before leaving the office you will receive a piece of paper with instructions on how to call and receive your test results. Please allow two weeks, before checking on your results. If after two weeks, you call and receive a message that the results are not ready, then please call:
1-888-337-6722 extension 4780 if you are a patient of Dr. Crowe, Ms. Mills, PA-C, or Ms. Cox, ARNP
Or
1-888-337-6722 extension 3871 if you are a patient of Dr. Truett, Ms. Snodgrass, ARNP-C, or Ms. Jennings
Medical Record Requests
To have a copy of your medical records sent to another physician, you must send us written authorization. Click on this medical request to print the form to complete and then mail it to us or drop it by one of our locations. Patients 18 years or older must sign for their own records. You must supply us with the name and address of the physician who will receive them. Please allow 24 hours for completion of this request.
Form Requests
If you need any medical forms completed such as cancer policies, please call 1-888-337-6722 extension 3870. You may need to schedule an appointment with one of our providers. Please understand that we must adhere to HIPPA guidelines established by the Federal Government. There may be a processing fee which will not be covered by insurance.
Emergencies
If you have a medical emergency regarding your dermatology treatment, such as a surgery patient who is experiencing problems or a patient who is having a severe allergic reaction to a medication, please call our office immediately and dial 0. In the event that you cannot reach our office, proceed to your nearest emergency center.
The Benefits of Electronic Medical Records
We were one of the first medical offices in the region to implement a fully integrated computer system. By investing in this system, we are directly investing in your health. The medical processes are streamlined which improves your care and provides time and cost savings, allowing us to keep our charges reasonable.
Our system stores your medical information on a secure server and attaches critical data like laboratory and pathology results and also connects your clinical information to your insurance information for more accurate billing. We are able to quickly access up-to-date information about your health enabling better clinical decisions. The latest national and international clinical data regarding disease management guidelines is available to our providers through our system giving them access to most effective treatment plans available. The system increases turn-around time for results helping us provide timely diagnosis and treatment which translates to ---A Healthier, Happier You.
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